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This position is accountable for the operation, personnel management, and the service to customers within a specified geographic region.

Essential Functions

Develop operating plans for the assigned regional operation
Serve as point of contact for drivers regarding issues/questions pertaining to organizational policies, payroll, benefits, etc.
Set up schedules for drivers
Recruit drivers/owner operators
Engage with customers to drive growth and enhance relationships
Resolve customer issues
Ensure that the safety values of the organization are followed
Assist, support and direct managers
Manage, coach, discipline, and evaluate staff

Qualifications

Bachelor degree in business or equivalent work experience
Background in transportation
Good people skills
Ability to communicate effectively both verbally and written

Note: The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities and skills required of associates so classified. Management retains the right to assign or reassign duties at any time. Job description is subject to change. All employees of the Company are expected to:

Promote positive work habits including effective and timely communication, teamwork and respect for co-workers.
Provide constructive guidance to other employees and representatives of third parties.
Contribute to providing the highest quality of products and services to customers.

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Operations Manager

Job Description

Qualifications

Responsibilities

Benefits